2317 Privacy Policy & User Data Protection
2317 is committed to protecting the privacy of every user in Malaysia. This Privacy Policy explains in detail how we collect, use, store and protect your personal information when you use our platform. Please read this document carefully so you fully understand your rights.
Effective date: January 2026. Subject to the Malaysian Personal Data Protection Act 2010.
1Information We Collect
When you register or use the 2317 platform, we collect various types of information to ensure our services operate reliably and securely. The information we collect is grouped into several main categories, each gathered only for legitimate and necessary purposes.
The account information we collect during registration includes your full name, email address, phone number and date of birth. This information is required to verify your identity and confirm that you meet the platform's minimum age requirement. You will also be asked to create a username and password to access your account.
To process financial transactions in MYR, we collect information related to your chosen payment method. This may include bank account numbers, account holder names and digital wallet details. All payment information is processed through secure channels and is not stored in an easily accessible format.
- Full name, email and phone number
- Date of birth and identification details
- Bank account details and MYR payment methods
- Device and browser information (device type, operating system, IP address)
- Activity history and betting records on the platform
- Cookie and session tracking data
- Feedback and correspondence with customer support
2Purpose of Data Use
Your personal information is used to create and manage your account on 2317, verify your identity at login, and securely process requests to change your password or account details.
Payment and financial data is used solely to process deposits, withdrawals and any MYR transactions you carry out through the 2317 platform. Transaction records are retained for audit and dispute purposes.
Device data, IP addresses and usage patterns are analysed to identify suspicious activity, prevent fraud and protect the integrity of the 2317 platform against misuse by unauthorised parties.
Your account information and transaction history allow our support team to assist you faster and more accurately when you raise an enquiry or complaint relating to your account or transactions.
With your consent, we use your email address and phone number to send important account notifications, the latest promotional information and relevant 2317 service updates.
Anonymised usage data is used to analyse platform usage patterns, understand the needs of Malaysian users and continuously improve the overall experience on 2317.
3Cookies & Tracking Technologies
The 2317 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored on your device when you browse our website.
We use several types of cookies. Session cookies are required to maintain your logged-in status during an active session and are automatically deleted when you close your browser. Preference cookies save your chosen settings, such as display language, so you do not need to reconfigure them on each visit. Analytics cookies help us understand how users interact with our platform so we can continue to improve it.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the 2317 platform. By continuing to use our platform after acknowledging the cookie notice, you are deemed to have consented to the use of cookies as described in this policy.
4Data Storage, Security & Sharing
All personal data of 2317 users is stored on secure servers with SSL encryption. Active account data is retained for as long as the account remains active and for any period required by Malaysian law following account closure. Financial transaction data in MYR is retained for a minimum of seven years in accordance with applicable financial and tax regulations. Once the retention period has expired, data will be securely deleted or anonymised.
2317 employs multiple layers of technical security to protect your data. These include data encryption in transit and at rest, strict database access controls, continuous system monitoring for intrusion detection, and regular security audits by our technical team. User passwords are stored in a hashed format that cannot be decrypted.
2317 does not sell, rent or trade users' personal data to third parties for marketing purposes. We only share data in limited circumstances: with payment service providers required to process your MYR transactions, with Malaysian government authorities where required by law, and with technical partners who assist in operating our platform infrastructure under strict confidentiality agreements.
Where data needs to be transferred outside Malaysia for storage or technical processing purposes, 2317 ensures that such transfers comply with the requirements of the Personal Data Protection Act 2010 and that the receiving party provides a level of protection equivalent to or higher than that required in Malaysia.
5User Rights & How to Contact Us
As a 2317 platform user in Malaysia, you have several important rights concerning your personal data, protected under Malaysian law. We respect these rights and are committed to making it easy for you to exercise them.
You have the right to request a copy of the personal data we hold about you at any time.
If any of your information is inaccurate or out of date, you may request that we correct it promptly.
You may request the deletion of your personal data, subject to certain legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time, without providing a reason.
To exercise any of the rights above or for any enquiries regarding this Privacy Policy, please contact our team at [email protected]. We will endeavour to respond to and process your request within 14 business days. Users will be notified of any material changes to this Privacy Policy via an in-platform notification or registered email address.
For enquiries, data access requests or privacy-related complaints, please reach us through the following channels:
- Email: [email protected]
- Refer FAQ for a quick response
- Check Terms & Conditions for more information
We aim to respond within 14 business days for all privacy-related enquiries.
6Policy Changes & Applicable Law
2317 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, current legal requirements or service improvements. The latest version of the Privacy Policy will always be available on our website with a clear effective date.
When material changes occur, we will notify you via an in-platform notification or the email address you registered with. Continued use of the 2317 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may stop using the platform and contact us to close your account.
This Privacy Policy is governed by and interpreted in accordance with the laws of Malaysia, in particular the Personal Data Protection Act 2010. Any dispute relating to the processing of your personal data will be resolved in accordance with the procedures established by the Personal Data Protection Commissioner of Malaysia or through a court of competent jurisdiction in Malaysia.
Trust 2317 with Your Privacy
The 2317 platform is built with data security as a priority. Every piece of information you share with us is protected to the highest standard. Create an account today and enjoy a safe, transparent and responsible Malaysia sports betting experience.